---
title: "Telephony — Provision Twilio numbers, SMS/MMS, and AI outbound calls"
sidebar_label: "Telephony"
description: "Provision Twilio numbers, SMS/MMS, and AI outbound calls"
---

{/* This page is auto-generated from the skill's SKILL.md by website/scripts/generate-skill-docs.py. Edit the source SKILL.md, not this page. */}

# Telephony

Provision Twilio numbers, SMS/MMS, and AI outbound calls.

## Skill metadata

| | |
|---|---|
| Source | Optional — install with `hermes skills install official/productivity/telephony` |
| Path | `optional-skills/productivity\telephony` |
| Version | `1.0.0` |
| Author | Nous Research |
| License | MIT |
| Platforms | linux, macos, windows |
| Tags | `telephony`, `phone`, `sms`, `mms`, `voice`, `twilio`, `bland.ai`, `vapi`, `calling`, `texting` |
| Related skills | [`maps`](/docs/user-guide/skills/bundled/productivity/productivity-maps), [`google-workspace`](/docs/user-guide/skills/bundled/productivity/productivity-google-workspace), [`agentmail`](/docs/user-guide/skills/optional/email/email-agentmail) |

## Reference: full SKILL.md

:::info
The following is the complete skill definition that Hermes loads when this skill is triggered. This is what the agent sees as instructions when the skill is active.
:::

# Telephony — Numbers, Calls, and Texts without Core Tool Changes

This optional skill gives Hermes practical phone capabilities while keeping telephony out of the core tool list.

It ships with a helper script, `scripts/telephony.py`, that can:
- save provider credentials into `${HERMES_HOME:-~/.hermes}/.env`
- search for and buy a Twilio phone number
- remember that owned number for later sessions
- send SMS / MMS from the owned number
- poll inbound SMS for that number with no webhook server required
- make direct Twilio calls using TwiML `<Say>` or `<Play>`
- import the owned Twilio number into Vapi
- place outbound AI calls through Bland.ai or Vapi

## What this solves

This skill is meant to cover the practical phone tasks users actually want:
- outbound calls
- texting
- owning a reusable agent number
- checking messages that arrive to that number later
- preserving that number and related IDs between sessions
- future-friendly telephony identity for inbound SMS polling and other automations

It does **not** turn Hermes into a real-time inbound phone gateway. Inbound SMS is handled by polling the Twilio REST API. That is enough for many workflows, including notifications and some one-time-code retrieval, without adding core webhook infrastructure.

## Safety rules — mandatory

1. Always confirm before placing a call or sending a text.
2. Never dial emergency numbers.
3. Never use telephony for harassment, spam, impersonation, or anything illegal.
4. Treat third-party phone numbers as sensitive operational data:
   - do not save them to Hermes memory
   - do not include them in skill docs, summaries, or follow-up notes unless the user explicitly wants that
5. It is fine to persist the **agent-owned Twilio number** because that is part of the user's configuration.
6. VoIP numbers are **not guaranteed** to work for all third-party 2FA flows. Use with caution and set user expectations clearly.

## Decision tree — which service to use?

Use this logic instead of hardcoded provider routing:

### 1) "I want Hermes to own a real phone number"
Use **Twilio**.

Why:
- easiest path to buying and keeping a number
- best SMS / MMS support
- simplest inbound SMS polling story
- cleanest future path to inbound webhooks or call handling

Use cases:
- receive texts later
- send deployment alerts / cron notifications
- maintain a reusable phone identity for the agent
- experiment with phone-based auth flows later

### 2) "I only need the easiest outbound AI phone call right now"
Use **Bland.ai**.

Why:
- quickest setup
- one API key
- no need to first buy/import a number yourself

Tradeoff:
- less flexible
- voice quality is decent, but not the best

### 3) "I want the best conversational AI voice quality"
Use **Twilio + Vapi**.

Why:
- Twilio gives you the owned number
- Vapi gives you better conversational AI call quality and more voice/model flexibility

Recommended flow:
1. Buy/save a Twilio number
2. Import it into Vapi
3. Save the returned `VAPI_PHONE_NUMBER_ID`
4. Use `ai-call --provider vapi`

### 4) "I want to call with a custom prerecorded voice message"
Use **Twilio direct call** with a public audio URL.

Why:
- easiest way to play a custom MP3
- pairs well with Hermes `text_to_speech` plus a public file host or tunnel

## Files and persistent state

The skill persists telephony state in two places:

### `${HERMES_HOME:-~/.hermes}/.env`
Used for long-lived provider credentials and owned-number IDs, for example:
- `TWILIO_ACCOUNT_SID`
- `TWILIO_AUTH_TOKEN`
- `TWILIO_PHONE_NUMBER`
- `TWILIO_PHONE_NUMBER_SID`
- `BLAND_API_KEY`
- `VAPI_API_KEY`
- `VAPI_PHONE_NUMBER_ID`
- `PHONE_PROVIDER` (AI call provider: bland or vapi)

### `~/.hermes/telephony_state.json`
Used for skill-only state that should survive across sessions, for example:
- remembered default Twilio number / SID
- remembered Vapi phone number ID
- last inbound message SID/date for inbox polling checkpoints

This means:
- the next time the skill is loaded, `diagnose` can tell you what number is already configured
- `twilio-inbox --since-last --mark-seen` can continue from the previous checkpoint

## Locate the helper script

After installing this skill, locate the script like this:

```bash
SCRIPT="$(find ~/.hermes/skills -path '*/telephony/scripts/telephony.py' -print -quit)"
```

If `SCRIPT` is empty, the skill is not installed yet.

## Install

This is an official optional skill, so install it from the Skills Hub:

```bash
hermes skills search telephony
hermes skills install official/productivity/telephony
```

## Provider setup

### Twilio — owned number, SMS/MMS, direct calls, inbound SMS polling

Sign up at:
- https://www.twilio.com/try-twilio

Then save credentials into Hermes:

```bash
python "$SCRIPT" save-twilio ACXXXXXXXXXXXXXXXXXXXXXXXXXXXX your_auth_token_here
```

Search for available numbers:

```bash
python "$SCRIPT" twilio-search --country US --area-code 702 --limit 5
```

Buy and remember a number:

```bash
python "$SCRIPT" twilio-buy "+17025551234" --save-env
```

List owned numbers:

```bash
python "$SCRIPT" twilio-owned
```

Set one of them as the default later:

```bash
python "$SCRIPT" twilio-set-default "+17025551234" --save-env
# or
python "$SCRIPT" twilio-set-default PNXXXXXXXXXXXXXXXXXXXXXXXXXXXX --save-env
```

### Bland.ai — easiest outbound AI calling

Sign up at:
- https://app.bland.ai

Save config:

```bash
python "$SCRIPT" save-bland your_bland_api_key --voice mason
```

### Vapi — better conversational voice quality

Sign up at:
- https://dashboard.vapi.ai

Save the API key first:

```bash
python "$SCRIPT" save-vapi your_vapi_api_key
```

Import your owned Twilio number into Vapi and persist the returned phone number ID:

```bash
python "$SCRIPT" vapi-import-twilio --save-env
```

If you already know the Vapi phone number ID, save it directly:

```bash
python "$SCRIPT" save-vapi your_vapi_api_key --phone-number-id vapi_phone_number_id_here
```

## Diagnose current state

At any time, inspect what the skill already knows:

```bash
python "$SCRIPT" diagnose
```

Use this first when resuming work in a later session.

## Common workflows

### A. Buy an agent number and keep using it later

1. Save Twilio credentials:
```bash
python "$SCRIPT" save-twilio AC... auth_token_here
```

2. Search for a number:
```bash
python "$SCRIPT" twilio-search --country US --area-code 702 --limit 10
```

3. Buy it and save it into `${HERMES_HOME:-~/.hermes}/.env` + state:
```bash
python "$SCRIPT" twilio-buy "+17025551234" --save-env
```

4. Next session, run:
```bash
python "$SCRIPT" diagnose
```
This shows the remembered default number and inbox checkpoint state.

### B. Send a text from the agent number

```bash
python "$SCRIPT" twilio-send-sms "+15551230000" "Your deployment completed successfully."
```

With media:

```bash
python "$SCRIPT" twilio-send-sms "+15551230000" "Here is the chart." --media-url "https://example.com/chart.png"
```

### C. Check inbound texts later with no webhook server

Poll the inbox for the default Twilio number:

```bash
python "$SCRIPT" twilio-inbox --limit 20
```

Only show messages that arrived after the last checkpoint, and advance the checkpoint when you're done reading:

```bash
python "$SCRIPT" twilio-inbox --since-last --mark-seen
```

This is the main answer to “how do I access messages the number receives next time the skill is loaded?”

### D. Make a direct Twilio call with built-in TTS

```bash
python "$SCRIPT" twilio-call "+15551230000" --message "Hello! This is Hermes calling with your status update." --voice Polly.Joanna
```

### E. Call with a prerecorded / custom voice message

This is the main path for reusing Hermes's existing `text_to_speech` support.

Use this when:
- you want the call to use Hermes's configured TTS voice rather than Twilio `<Say>`
- you want a one-way voice delivery (briefing, alert, joke, reminder, status update)
- you do **not** need a live conversational phone call

Generate or host audio separately, then:

```bash
python "$SCRIPT" twilio-call "+155****0000" --audio-url "https://example.com/briefing.mp3"
```

Recommended Hermes TTS -> Twilio Play workflow:

1. Generate the audio with Hermes `text_to_speech`.
2. Make the resulting MP3 publicly reachable.
3. Place the Twilio call with `--audio-url`.

Example agent flow:
- Ask Hermes to create the message audio with `text_to_speech`
- If needed, expose the file with a temporary static host / tunnel / object storage URL
- Use `twilio-call --audio-url ...` to deliver it by phone

Good hosting options for the MP3:
- a temporary public object/storage URL
- a short-lived tunnel to a local static file server
- any existing HTTPS URL the phone provider can fetch directly

Important note:
- Hermes TTS is great for prerecorded outbound messages
- Bland/Vapi are better for **live conversational AI calls** because they handle the real-time telephony audio stack themselves
- Hermes STT/TTS alone is not being used here as a full duplex phone conversation engine; that would require a much heavier streaming/webhook integration than this skill is trying to introduce

### F. Navigate a phone tree / IVR with Twilio direct calling

If you need to press digits after the call connects, use `--send-digits`.
Twilio interprets `w` as a short wait.

```bash
python "$SCRIPT" twilio-call "+18005551234" --message "Connecting to billing now." --send-digits "ww1w2w3"
```

This is useful for reaching a specific menu branch before handing off to a human or delivering a short status message.

### G. Outbound AI phone call with Bland.ai

```bash
python "$SCRIPT" ai-call "+15551230000" "Call the dental office, ask for a cleaning appointment on Tuesday afternoon, and if they do not have Tuesday availability, ask for Wednesday or Thursday instead." --provider bland --voice mason --max-duration 3
```

Check status:

```bash
python "$SCRIPT" ai-status <call_id> --provider bland
```

Ask Bland analysis questions after completion:

```bash
python "$SCRIPT" ai-status <call_id> --provider bland --analyze "Was the appointment confirmed?,What date and time?,Any special instructions?"
```

### H. Outbound AI phone call with Vapi on your owned number

1. Import your Twilio number into Vapi:
```bash
python "$SCRIPT" vapi-import-twilio --save-env
```

2. Place the call:
```bash
python "$SCRIPT" ai-call "+15551230000" "You are calling to make a dinner reservation for two at 7:30 PM. If that is unavailable, ask for the nearest time between 6:30 and 8:30 PM." --provider vapi --max-duration 4
```

3. Check result:
```bash
python "$SCRIPT" ai-status <call_id> --provider vapi
```

## Suggested agent procedure

When the user asks for a call or text:

1. Determine which path fits the request via the decision tree.
2. Run `diagnose` if configuration state is unclear.
3. Gather the full task details.
4. Confirm with the user before dialing or texting.
5. Use the correct command.
6. Poll for results if needed.
7. Summarize the outcome without persisting third-party numbers to Hermes memory.

## What this skill still does not do

- real-time inbound call answering
- webhook-based live SMS push into the agent loop
- guaranteed support for arbitrary third-party 2FA providers

Those would require more infrastructure than a pure optional skill.

## Pitfalls

- Twilio trial accounts and regional rules can restrict who you can call/text.
- Some services reject VoIP numbers for 2FA.
- `twilio-inbox` polls the REST API; it is not instant push delivery.
- Vapi outbound calling still depends on having a valid imported number.
- Bland is easiest, but not always the best-sounding.
- Do not store arbitrary third-party phone numbers in Hermes memory.

## Verification checklist

After setup, you should be able to do all of the following with just this skill:

1. `diagnose` shows provider readiness and remembered state
2. search and buy a Twilio number
3. persist that number to `${HERMES_HOME:-~/.hermes}/.env`
4. send an SMS from the owned number
5. poll inbound texts for the owned number later
6. place a direct Twilio call
7. place an AI call via Bland or Vapi

## References

- Twilio phone numbers: https://www.twilio.com/docs/phone-numbers/api
- Twilio messaging: https://www.twilio.com/docs/messaging/api/message-resource
- Twilio voice: https://www.twilio.com/docs/voice/api/call-resource
- Vapi docs: https://docs.vapi.ai/
- Bland.ai: https://app.bland.ai/
